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Customer Service

At Spoons and Coasters, we’re committed to making your shopping experience seamless and enjoyable. Whether you need tips on cutlery care, details about shipping, or guidance on our refund policies, our FAQs provide all the answers. Browse our customer service information below for quick solutions and expert advice, or contact us for personalized support.

Frequently asked questions

Shipping Policy

Orders will be processed the following working day.

Once your order has been shipped we will send you a shipping confirmation email, tracking information will be sent in the confirmation email or in a separate email shortly after.

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We offer two different shipping methods for UK deliveries, costs of both will be displayed at checkout:

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  1. Standard: Delivery Time is 5-11 Business Days

  2. Faster: Delivery Time is 4-9 Business Days

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For EU and International deliveries we offer only Standard. Delivery Time is 6-12 Business Days, cost will be displayed at checkout.

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Please note that delivery cost is determined by weight, as well as location.

Returns & Refunds

We have a 14-day return policy, which means all products purchased from our website may be returned within 14 days of purchase for a full refund. 

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To be eligible for a return, your item must be in the same condition that you received it, with no signs of wear or damage, in its original packaging. You’ll also need the receipt or proof of purchase. 

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PLEASE NOTE:

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  • Scratched or damaged pieces will not be accepted. Spoons and Coasters has the right to deny and return any items to sender that do not meet these conditions. 

  • We do not offer exchanges. 

  • All objects, sale, sample sale, custom, and discounted items are final sale.

  • We do not offer price protection for any orders placed before the start of a sale.

  • All items must be sent back in their original packaging.

  • Unfortunately, we cannot accept returns on gift cards.


To start a return, you can contact us at spoonsandcoasters@outlook.com. 

Items sent back to us without first requesting a return will not be accepted.
 

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at spoonsandcoasters@outlook.com.

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