Effective Date: 18th April 2025

Last Updated: 18th April 2025

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We are committed to protecting your privacy and handling your data transparently and securely.

1. What Information We Collect

When you visit or purchase from spoonsandcoasters.com, we may collect:

• Name, email address, phone number

• Shipping and billing addresses

• Payment information (via secure third-party processors)

• Order history

• IP address and device/browser details

• Usage data through cookies and analytics tools

2. How We Use Your Information

We use this information to:

• Process and deliver your orders

• Communicate with you about your order

• Improve our website and service

• Send marketing messages (if you opt in)

• Run advertising campaigns through Meta and Google platforms

3. Sharing Your Information

We do not sell or rent your data. We share only with trusted partners such as:

• Payment processors

• Delivery couriers

• Analytics and advertising platforms (e.g. Google, Meta)

4. Your Rights (UK GDPR)

You have the right to:

• Access, correct, or delete your personal data

• Withdraw consent at any time

• Object to certain uses of your data

To exercise your rights, please contact us using the details on our Contact page.

5. Cookies

We use cookies to:

• Analyse site traffic (e.g. Google Analytics)

• Improve your experience

• Run targeted ads (e.g. Meta Pixel, Google Ads)

By using our website, you consent to our use of cookies. You can manage cookie preferences in your browser settings.

6. Data Retention

We only retain personal information for as long as necessary to fulfil orders and meet legal or operational obligations.