Effective Date: 18th April 2025

​

These terms apply to purchases made through spoonsandcoasters.com, owned and operated by Spoons and Coasters Ltd, a UK-registered company.

1. Products

We sell physical goods (e.g. cutlery, coasters) and digital gift cards. We do not currently offer personalised products.

2. Orders

All orders are subject to acceptance and availability. We reserve the right to refuse any order.

3. Pricing & Payment

Prices are in GBP and include VAT (where applicable). Payments are processed securely. Your order is confirmed only once payment is received.

4. Shipping

We ship worldwide. Standard dispatch time is 5–12 business days. Shipping times and fees vary depending on destination and are calculated at checkout.

5. Returns & Refunds

You can find our full returns policy here:
Customer Service & Returns

 

Important notes:

• Digital gift cards are non-refundable

• Customers are responsible for return postage unless the item is faulty

6. Cancellations

If you need to cancel an order, please contact us immediately. Orders cannot be cancelled once dispatched.

7. Gift Cards

Gift cards are delivered electronically and contain a code to be used at checkout.

• Valid for 12 months

• Cannot be refunded or exchanged for cash

Questions?

If you have any questions about our terms, privacy practices, or policies, please contact us via our Contact Page and we’ll be happy to help.